Legal notices
and
privacy policy

SAS Camping Les Tournels, a French limited company with a share capital of €600,000, whose registered office is located at:
Camping Les Tournels
Route de Camarat
83 350 Ramatuelle

France

SIRET number: 596 280 321 000 16
APE (principal activity) code: 55.30Z
VAT Number: FR 525 962 803 21

Website: https://www.tournels.com/
Email:
Publishing Director: Mr Nicolas Bologna

Interaview Production
82, avenue du Général Patton, 49 000 Angers
Website: https://www.interaview.com

Hostinger International Ltd, whose registered office is located at 61 Lordou Vironos Street – 6023 Larnaca Cyprus, website www.hostinger.com, provides hosting for the website https://www.tournels.com/.

This data processing policy explains how your personal data is used by SAS Camping Les Tournels, when you use the https://www.tournels.com/ website. This policy is pursuant to the requirements in the European General Data Protection Regulation (EU Regulation 2016/679 of the European Parliament and European Council of 27 April 2016, which entered into force on the 25 May 2018).

The purpose of this data processing policy is to explain how we collect, manage and process your personal data, particularly when you visit our site.

It is any information relating to an identified or identifiable natural person – ‘data subject’ (Article 4 GDPR).

The data controller is the company which defines for what purpose and how your personal data is collected and used.
Personal data collected on the website https://www.tournels.com/ is processed by:
SAS Camping Les Tournels, whose registered office is located at Route de Camarat, 83 350 Ramatuelle

SAS Camping Les Tournels is aware of individuals’ expectations (whether customers, users or Internet users) regarding the processing of their personal data.

To this end, SAS Camping Les Tournels undertakes to:

• inform you prior to all collection of your personal data, and obtain your consent whenever necessary;
• always strive to provide information that is clear and intelligible;
• only collect data which is strictly necessary for the purposes previously determined;
• guarantee a level of security and confidentiality complying with legal and regulatory requirements;
• not to retain your personal data beyond the specified data retention period;
• and more generally
to implement all necessary measures to comply with the requirements of the applicable regulations concerning the protection of personal data.

Your personal data and information may be collected in the instances below:

• when visiting our website https://www.tournels.com/
  • when submitting an application and/or subscription form, and providing a survey form;
    and
  • through the use of cookies, Web beacons, Web tags and other forms of technology collecting Internet browsing data on our sites, including advertising data. For further information, please consult the paragraph below about Cookies.
• during your e-mail, telephone and text message exchanges with our services
  • for improved service monitoring, we will record the reason you contact us, date and time; and
  • when you contact us by Internet, the transcript of your conversation may be stored.
• when you contribute on our social media pages, particularly on Facebook, Instagram and YouTube
• when you take part in events, loyalty or promotion programmes
• by post, if you need to contact us in this way

We collect and use your personal information in the course of the activities and purposes stated below.

When carrying out customer management tasks relating to:

• contracts, orders; invoices, accounts and in particular managing customer accounts;
• customer relationship follow-up, such as producing customer satisfaction surveys, managing complaints and after-sales service;
• conducting surveys and tests about our services or content; and
• processing customer feedback about our services or content.

When undertaking canvassing activities:

• managing technical aspects of canvassing activities;
• selecting individuals for loyalty or prospecting campaigns, surveys, product testing and promotional activities; and
• carrying out direct marketing activities.

organising competitions, lotteries or any promotional activities
compiling sales statistics

managing requests to exercise rights of access and rectification and the right to object

We collect certain browsing data to ensure the security of our services and to detect, prevent or trace any malicious activity or unauthorised access or breaches of the terms of use of our services.

The personal information that may be collected by SAS Camping Les Tournels during the processing activities listed above includes the following:

• contact information (such as your surname or company name, address, email address, telephone number and the subject of your enquiry);
• information specific to the services you have subscribed to (such as subscribing to our newsletter);
• information relating to job applicants (information from your CV and covering letter);
• browsing data (for more information, please see our cookies policy page).

The processing of your personal data is justified on various grounds (lawful bases), depending on how we use given personal data.

You will find below the lawful bases and retention periods which we apply to our main data processing operations.

Lawful bases for processing

The applicable lawful bases are set out below.

The contract: the processing of your personal data is required for the performance of the contract to which you have provided your consent.

This lawful basis applies to customer relationship management.

Your consent: you consent to the processing of your personal data, by giving express consent (tick box, click, etc.). You may withdraw this consent at any time.

This lawful basis applies to our newsletters and other communication activities.

Legitimate interests: we have a commercial interest in processing your data which is justified, balanced and does not infringe your privacy. Subject to exceptions, you can at any time object to given processing on the ‘legitimate interests’ basis by notifying us.

This lawful basis particularly applies to managing promotional campaigns.

The law: the processing of your personal data is required by law.

This lawful basis applies in particular to data used for our accounting purposes and to customer data used to implement statutory warranties on our products and services.

SAS Camping Les Tournels may retain personal data for a specific period of time, which may not exceed the maximum retention periods provided for by applicable laws and regulations.

Most customer data (for example your customer account information and order history) is retained for as long as you are an ‘active’ customer and for a period of 3 years from your last activity. Examples of such activities may include a purchase, logging in to your account or the expiry of a contract or warranty. Your data is then archived with restricted access for an additional period for specific purposes permitted by law (payment, statutory warranties. disputes, etc.). After this period, it is deleted.

Data transfer within SAS Camping Les Tournels

The data we collect via the https://www.tournels.com/ website may be made accessible, for the purposes mentioned above, as between SAS Camping Les Tournels, its subsidiaries and partners.

Transfer of data to service providers (including sub-processors)

The data we collect may be made available, or even transferred, to service providers (including sub-processors) used by SAS Camping Les Tournels for the purposes mentioned above, for example for managing recruitment operations or for maintaining our website.

Is my data ever transferred outside of the European Union?

Your data will not be transferred outside of the European Union.

Users are nevertheless informed that the https://www.tournels.com/ website uses the services of Google Ireland Limited (Ireland) to provide the ‘Google Analytics’ analytics service (see details in the section below on cookies).

What is a cookie?

A cookie is a small block of data sent to your Internet browser and placed on the hard disk of your device (computer, tablet or smartphone) for the duration of the cookie’s validity.

There are various types of cookie for example:

Necessary (or technical) cookies, essential for the proper operation of the website (display in a given language, any choice relating to accepting/refusing other cookies, etc.). The use of this type of cookie does not require your consent.

Functional cookies allowing you, amongst other things, to save your shopping basket on an e-commerce site for a few hours. The use of this type of cookie requires your consent.

Analytics (traffic) cookies, which compile anonymous statistics (visitor location, time and duration of website visits, etc.). The use of this type of cookie requires your consent.

Advertising cookies that enable us to identify you and your preferences based on your Internet behaviour, to offer you targeted advertising. The use of this type of cookie requires your consent.

The website server may place these cookies directly on your browser (for example technical cookies). Equally so might third-party servers authorised by the Website manager (for example advertising cookies).

The use of cookies is subject to compliance with specific rules, in particular:

• Article 82 of the amended French Data Protection Act of 6 January 1978;
• the General Data Protection Regulation – GDPR (2016/679) of 27 April 2016, in particular Article 7 relating to the means of obtaining consent;
• the guidelines and recommendations of the CNIL (Commission Nationale de l’Informatique et des Libertés – French Data Protection Authority) of 17 September 2020.

Please be advised that when you visit our website (depending on your cookie choices) we may place the following cookies on your device (computer, tablet or smartphone):

You have several options for deleting and managing cookies:

using the cookie management plugin on our website

During your first visit to our website, a plugin asks you to accept, refuse or configure cookies.

If you do not want a given cookie to be installed or read on your device, an opt-out cookie will be placed on the device so our website stores this information.

Likewise, when you accept the use of this cookie, a consent cookie is installed on your device.

At any time, by clicking the Cookie Management button, you will be able to access the plugin and change your preferences.

by regularly deleting cookies from your device in your browser

by configuring your browser

You can configure your web browser so that cookies are placed on your device or rejected, either systematically, or depending on their issuer. However, remember to configure all browsers on your various devices.

Please note by configuring your browser settings to refuse cookies, some functionalities, pages and areas of our site, requiring the use of technical or functional cookies, will not be accessible. We will not be held liable for this. In particular, recording your refusal in respect of a given cookie depends on the use of an opt-out cookie. Consequently, if you deactivate all the cookies on your device or change devices, we will no longer know that you have chosen this option.

Each browser’s configuration is different. This is detailed in your browser’s help menu.

For example:

– for Internet Explorer™: https://support.microsoft.com/en-gb/help/17442/windows-internet-explorer-delete-manage-cookies
– for Safari™: https://support.apple.com/en-gb/guide/safari/sfri11471/mac
– for Chrome™: https://support.google.com/chrome/answer/95647?hl=en&hlrm=en
– for Firefox™: https://support.mozilla.org/en-US/kb/enhanced-tracking-protection-firefox-desktop
– for Opera™: https://help.opera.com/en/latest/web-preferences/#cookies .

For more information on how to configure your browser settings, please visit the French Data Protection Authority (CNIL) website: Cookies: the tools for using them | CNIL.

SAS Camping Les Tournels guarantees the confidentiality of your information, of whatever nature, whether written or oral, of which it is aware, and undertakes not to disclose, sell, exchange, transfer or share it with third parties, subject to the provisions of this Data Processing Policy.

This confidentiality undertaking does not apply to data:

• that has entered the public domain prior to or after its transfer, through no fault of our Company;
• that is already known by such third parties;
• that has been received from a Third Party in a lawful way, without restricting or breaching this undertaking;
• for which you have authorised the use or transfer.

The third parties detailed above must, in all of cases, agree to strictly comply with the confidentiality undertakings required by SAS Camping Les Tournels, and to only use your personal data for the purposes for which it was disclosed.

We implement administrative, reasonable and physical measures to protect the security of your personal data from loss, theft and unauthorised access, use and alteration.

We use technical measures so that IT systems supporting personal data processing comply with the internal requirements of SAS Camping Les Tournels. We also implement organisational measures to ensure that any application supporting personal data processing is subject to a security integration process in given projects, in accordance with the requirements of SAS Camping Les Tournels.

However, each user is responsible for taking all appropriate measures to protect their own data and/or software against the risks of unauthorised access or infection by viruses, and performing all necessary backups.

Equally, all users of websites and mobile/Internet applications published by SAS Camping Les Tournels acknowledge having been advised that the integrity, authentication and confidentiality of information, files and data of whatever nature that they exchange over the Internet, cannot be guaranteed as soon as they are outside of the control of SAS Camping Les Tournels.

First and foremost, you have the right to be informed in a sufficiently clear and intelligible manner as to the personal data processing carried out by SAS Camping Les Tournels.

We actively work to continuously improve our methods of delivering information. If you feel you do not have sufficient information or have suggestions for improvement, please feel free to let us know by email: .

Pursuant to the General Data Protection Regulation, you can exercise your rights (access, rectification, erasure, right to object, restriction of processing and data portability if necessary) and specify instructions for processing your personal data after your death.

To do this, you can contact SAS Camping Les Tournels:

by email: 

or by post:
Data Protection Team
Camping Les Tournels
1510 Route de Camarat
83 350 Ramatuelle
France

To allow us to respond quickly, please tell us your surname, first name, email address, postal address and, if applicable, your customer reference.

Certain requests to exercise your rights (specifically the right of access) must be accompanied by a photocopy of a form of ID bearing your signature to verify your identity. You must also state your reply address. Following receipt of the request, we will reply to you within 1 month.

Moreover, you have the right to lodge a complaint with the Commission Nationale de l’Informatique et des Libertés – CNIL (French Data Protection Authority) via its website www.cnil.fr. 

The appointment of a designated Data Protection Officer (DPO) is only required in the cases referred to in Article 37 of the GDPR.

The data processing activities effected by SAS Camping Les Tournels do not fall within the scope of the cases referred to therein. Consequently, SAS Camping Les Tournels does not have a designated DPO.

This data processing policy reflects the general undertakings of SAS Camping Les Tournels as at the date of publication.

SAS Camping Les Tournels strives to continuously improve the protection of personal data. As a result, SAS Camping Les Tournels may be required to amend this Data Processing Policy from time to time.

We will display these changes on this page, and we will endeavour to notify you of all significant changes. SAS Camping Les Tournels invites you to consult its data processing policy regularly.

The use of any document originating from the SAS Camping Les Tournels website is permitted by way of information only for private use. Use for all other purposes is expressly prohibited. SAS Camping Les Tournels endeavours to ensure to the best of its ability, that the information published on this website is both accurate and up-to-date, reserving the right to correct the content at any time without notice. The company also informs visitors that they must take responsibility for verifying the information by other means, including by contacting the company. As a result, SAS Camping Les Tournels disclaims any liability for any inaccuracy, error or omission relating to information available on the website, and for any damage, injury or loss resulting from fraudulent access by a third party leading to alteration of the information available on the website. More generally SAS Camping Les Tournels disclaims liability for any damage, injury or loss, whether direct or indirect, whatever the cause, origin, nature or consequences, arising from anyone accessing the website or being unable to access it, as well as the use of the site and/or acting in reliance upon any information coming directly or indirectly from it. Furthermore, unless otherwise stated, the intellectual property rights in the documents contained on the website and each of the elements created for this website are the exclusive property of SAS Camping Les Tournels or its suppliers. Neither SAS Camping Les Tournels or its suppliers grant any licence or right other than that of consulting the website. The reproduction of any documents published on the website is only authorised for the sole purpose of information for personal and private use. Any reproduction and use of copies made for any other purpose is expressly prohibited. All trademarks referred to on this website are the property of their respective owners. All products, logos, and images displayed or referred to on the pages of this website are owned by their respective brands. Photographs depicting products, services and facilities are for illustrative purposes only and do not form part of any contract.

This website is accessible 24 hours a day, 7 days a week, except in instances of force majeure, IT difficulties., issues related to the communication network infrastructure or technical problems. For maintenance purposes, we may suspend access to the website at any time.

Non-compliance with these provisions exposes any offending party or parties to the risk of civil proceedings, prosecution and criminal sanctions. This legal document is governed and interpreted according to French law and falls under the exclusive jurisdiction of the French Courts. If any one of the provisions of this document proves to be void, invalid or of no legal effect, all of the other provisions shall remain effective.

The terms and conditions of the Les Tournels campsite can be accessed below:

Terms and Conditions